Case Studies
Jolly Dental
Jolly Family Dental Proves Scale and Treatment Follow-Up Don't Have to Compete.
about the practice
Practice
Jolly Family Dental
Location
North Little Rock, AZ
Official Manager
K
Kayleigh
Practice Website
As someone that runs a busy schedule with eight hygienists and four doctors, I was really overwhelmed with scheduling treatment plans for patients." That's Kayleigh, office manager at Jolly Family Dental, who's spent seventeen years in dental office management.
Over roughly five months, Codent audited 906 charts, opened 647 patient conversations, and booked 136 appointments — totaling $75,491 in production.
patient conversations
385
appointments booked
136
Production booked
$53,489
Production completed
$46,140
Eight hygienists, four doctors, one calendar
Kayleigh has run front-office operations long enough to have seen most scheduling problems a dental practice can have.
Jolly Family Dental's version of that problem was scale: eight hygienists and four doctors means twelve separate calendars that treatment plans have to land on correctly, on top of the day-to-day patients already coming through the door.
That's the exact gap she brought Codent in to close.
What multi-provider scale actually breaks
More providers means more versions of the same patient's chart — different doctors and hygienists documenting differently, treatment plans built in one visit and updated in the next, notes that don't always agree with each other.
12 Providers
1 Calendar
One Solution
That's exactly the kind of mess a 12-provider practice generates, and it's exactly what Codent's audit step exists to catch before a patient ever gets contacted. Of 906 charts reviewed, 567 passed — a 63% pass rate.
The rest were held back for reasons like treatment already completed with nothing pending, notes that conflicted with the recorded plan, or a patient already mid-treatment. In a practice this size, that's not a low number — it's the audit doing real work instead of guessing.
The other side of scale is risk: outreach across hundreds of patients at once can easily generate confused callbacks or opt-outs that land right back on the front desk. Over the full five-month engagement, Jolly Family Dental logged zero office assistance escalations and zero do-not-contact requests.
For a practice managing twelve providers' worth of patients, that's the number that matters as much as any production figure — the outreach didn't create a new problem for the team to clean up.
The numbers behind "tremendous success"
Kayleigh sums up the results simply: "We have had tremendous success with Codent as far as our numbers going up, treatment case acceptance going up, and our doctors have been very happy."
Behind that statement: 906 charts audited, 385 real patient conversations, and 136 appointments booked for $75,491 in production across Jolly's four doctors and eight hygienists.
That performance wasn't a short burst, either — response rates held between 53% and 84% across all five months of the engagement, peaking near 84% and still running near 78% in the final weeks, rather than starting hot and fading.
Would she recommend it? Already has.
Her advice to a practice struggling to keep treatment plans from slipping through the cracks is:
"If you are a practice that needs help as far as your treatment recall and treatment scheduling, Codent is great to work with, and I could not recommend them enough."
-Kayleigh, Office Manager
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