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Cummins Dental Group
Cummins Dental Group turned an existing patient base into $50,000+ in recovered revenue.
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Cummins Dental Group turned an existing patient base into $50,000+ in recovered revenue.
The bottleneck wasn't demand. It was the follow-through.
How Codent worked the backlog
Closing the loop on every patient, not just the backlog
about the practice
Practice
Cummins Dental Group
Location
Silver Spring, MD
Practice Owner
Dr. Adrian Cummins
Practice Website
https://SmileDMV.com
Dr. Adrian Cummins had already done what most practices spend years trying to do: build a reputation strong enough that the phone kept ringing. Marketing, training, patient experience — that part was working. What wasn't keeping pace was everything after the diagnosis.
$50,000+
in documented revenue
Treatment plans got built, patients said yes, and then the plan sat in the system while the front office handled whoever was standing in front of them.
Chart audited
670
Audit pass rate
74%
Patients messaged
670
Real patient conversations
267
Appointments booked
85
Production booked
$53,489
Production completed
$46,140
Revenue add documented
$50,000+
Codent's AI audited 670 charts, opened 502 personal conversations, and scheduled 85 appointments back onto Cummins' calendar — turning treatment already diagnosed and agreed to into $53,489 in recovered production, with no new marketing spend, no new patients, and no new hires required to get there.
Cummins came on early in Codent's development and has watched the product grow alongside the practice — a partnership Dr. Cummins describes as one where each new addition has translated directly into benefit for his team.
The bottleneck wasn't demand. It was the follow-through.
Most practices that struggle with unscheduled treatment are also struggling to fill the schedule in the first place. Cummins wasn't. The marketing worked, the reputation was built, and new patients were coming in the door.
The gap was further downstream — the treatment plans dentists had already diagnosed, and patients had already agreed to, sitting untouched because there was no one whose full-time job was closing that specific loop.
The seamless workflow and thorough documentation
“You have already done the work to make your phone ring through marketing, team training, and providing the kind of experience and quality of service that builds your reputation. The hardest area to be efficient in is treating all of what we have planned, and by allowing Codent to do what it does best, you effectively close the loop and complete the full practice cycle on every patient.”
Dr. Adrian Cummins
How Codent worked the backlog
Codent read every chart in Cummins' system in full before a single patient was contacted — treatment plans, clinical notes, insurance, and ledger — so nothing went out about the wrong tooth, a plan already completed, or care a patient wasn't actually owed.
From there, real US-based treatment coordinators took over the conversation directly, texting patients personally, in the practice's own voice, and working through cost and insurance questions until a maybe turned into an appointment. Once a patient was ready, the appointment went straight onto Cummins' calendar — no relay back to the front desk required.
The effect on the team was immediate, and it wasn't about volume — it was about what they stopped having to carry:
"It has allowed me to delegate less to in-office team members, allowing them to focus their attention on client-facing tasks such as the patient experience."
Asked what he likes most about how the service actually works day to day,
Dr. Cummins didn't point to a single result — he pointed to how little he has to think about it: "The seamless workflow and thorough documentation."
Closing the loop on every patient, not just the backlog
The easy version of this story is a one-time cleanup: a practice has a pile of old treatment plans, a vendor works through the pile, and the pile gets smaller. That's not what's happening at Cummins.
Codent is running four flows at once — restorative, recare/hygiene, patient reactivation, and broken appointments — covering the entire patient base continuously, not just the oldest or most obvious cases.
It's the same idea Dr. Cummins pointed to when describing what the partnership actually does for a practice: it closes the loop on every patient, on an ongoing basis, rather than clearing a single list one time.
That ongoing coverage is what's behind the number that matters most to him: "To date, there is a documented $50,000 in revenue added, not to mention patients not scheduled through the platform who were motivated to reach back out to the office to schedule treatment. This is revenue that was living within the practice in treatment plans but not captured — this required no additional marketing or ad spend, just proper follow-up and calls to action within my existing patient population."
That last detail — patients who called the office directly to schedule, rather than booking through the platform itself — is the same halo effect other Codent practices report: outreach that moves patients to action even when the booking doesn't happen through Codent.
More Completed Treatment. More Revenue. Less Work.
$50,000+
Recovered Revenue
Ask Dr. Cummins how the partnership is going, and the answer isn't a satisfaction score — it's a question he's still asking himself and his team:
"I love everything Codent has to offer, and my only question to myself and my team is how do we prevent ourselves from limiting just how effective Codent can be."
That instinct — always looking for the next lever rather than settling for "this works" — is the same one that built the practice's reputation in the first place. Codent's job isn't to fix something broken. It's to keep pace with a practice that was already moving, and make sure nothing it built gets left on the table.
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