Case Studies
Hayslip Dental
"I can't hire a part-time employee for what we pay Codent"
How Hayslip Center's front office stopped chasing unscheduled treatment and started closing it.
See How Much You Could Recover
about the practice
Practice
Location
Warner Robins, GA
Office Manager
Christa Byrd, C.D.P.M.
Owner / Partners
Dr. Curtis O. Hayslip, DMD
Dr. Robert Vlahos, DMD
Practice
Website
Solution
Codent, the Virtual Treatment Coordinator
Codent features used
Native Eaglesoft PMS sync
Patient communication
Revenue insights
Christa Byrd has run the front office at Hayslip Center for Family and Cosmetic Dentistry for thirteen years, alongside Dr. Curtis O. Hayslip and Dr. Robert Vlahos. In that time she's watched the same pattern play out with treatment plan after treatment plan: a patient agrees to the work, walks out the door, and life takes back over.
"A plan that felt urgent in the chair could sit untouched for months, until the patient's next cleaning brought it up again."
Christa Byrd, C.D.P.M.
Office Manager · Warner Robins, GA
Catching it before that happened meant someone on Byrd's team pulling a report and working it by hand — calls, texts, emails, one patient at a time, whenever there was a gap in the schedule to fill it with. But that kind of follow-up was competing with, as Byrd puts it, "a hundred other things" pulling at the front desk at any given moment.
A report could hand her team three hundred names. Realistically, working through one properly — reading the notes, confirming the plan, making an actual call instead of firing off a form text — topped out around ten to fifteen patients a day.
Bringing in a treatment coordinator who works the list every day
Hayslip Center brought on Codent in January 2026. Codent's AI audits every chart in the database first — treatment plan, clinical notes, ledger — confirming what's actually still owed before anyone reaches out. A US-based treatment coordinator then contacts the patient directly, works through cost and insurance questions, and books the appointment straight onto Hayslip's calendar the moment the patient is ready.
For Byrd, the shift wasn't just about volume — it was about what her team stopped having to do.
"It's freed up telephone time, streamlined our processes, and let our team focus on the patient in front of them," she says, "instead of feeling like they had to stop and cold-call fifty people to fill an opening."
The team now gets handed a patient who's ready to schedule — already booked — rather than a lead they still have to chase and close themselves.
What the results actually looked like
Six months in, the account showed:
Hayslip Center for Family and Cosmetic Dentistry
Six months, 2026
Metric
Chart audits reviewed
Patients messaged
Real patient conversations
Appointments booked
Production Revenue
Return On Investment
Result
912
556
264 (47.5% response rate)
45
$27,205
3X
Byrd also watches a number important to office managers: reactivation patients.
Six months into the year, the practice had seen 67 patients return who hadn't been in for a while — a number she calls unusually high, and one she credits to the same steady, always-on outreach working in the background alongside the practice's other marketing.
"There's a certain amount of value that can't be tracked or tagged specifically," she says — a patient might get a text reminder from Codent, not respond to it, and then call the office directly a week later.
Why the math made it an easy decision
Dr. Hayslip, in Byrd's words, is "a numbers man" — production booked, dollars spent, real value or no. Before he asked her to justify the cost, she'd already run the comparison herself.
Broken down across the practice's roughly sixteen working days a month, the Codent fee comes out to $87 to $88 a day. "You can't hire somebody for a day or even half a day of work for that kind of money," Byrd says.
With Codent
Works every single working day
Dental-specific experts
Charts audited automatically
Outreach, questions, scheduling
Consistent, always-on follow up
Part-time Employee
Not every day
Need training
Manual reports
Manual outreach
Easily deprioritized
A part-timer with no dental background runs around $10 an hour, and still needs training just to read a treatment plan or talk a patient through one on the phone. Someone who already knows how to do that — trainable, or already experienced — runs closer to $15 an hour.
And even then, they wouldn't show up every single working day the way Codent does.
Byrd holds any new expense to the same standard: ninety days before drawing real conclusions, and a full look at year-end against the practice's profit and loss. Codent has already cleared that bar for her. "I know that we can't hire a part-time employee to do what
Codent is doing for us behind the scenes, for what we pay," she says. "I see the value in it, and the consistency of having that contact there all the time."
Where it's headed next
Hayslip Center is onboarding a new associate, Dr. Patel, and Codent is already expanding its outreach to help fill his schedule with consults and exams as she comes online.
The same infrastructure is now being pointed at a new offer the practice is rolling out: a $7,999 denture-stabilization package — four mini implants, a same-day denture modification, roughly two hours of chair time, and about $8,000 in production for that time. It's a segment the practice had never marketed before. "It's low risk, high reward," Byrd says.
Codent's team will flag patients with dentures and implants already in their treatment history and reach out directly as the offer launches — the same audit-first, contact-every-day approach that's been recovering unscheduled treatment on the account since January.
Christa Byrd, C.D.P.M.
Office Manager
Hayslip Center for Family and Cosmetic Dentistry
5.0
stars
General Practice
I know that we can't hire a part-time employee to do what Codent is doing for us behind the scenes, for what we pay.
I see the value in it, and the consistency of having that contact there all the time. It's freed up telephone time, streamlined our processes, and let our team focus on the patient in front of them, instead of feeling like they had to stop and cold-call fifty people to fill an opening. I would absolutely recommend it.
See How Much You Could Recover
© 2026 Codent AI
|
All Rights Reserved
Privacy policy
Terms of service
Cookies policy
Can't find the answer you're looking for? Get in touch at hello@codent.ai
HIPAA (Health Insurance Portability & Accountability Act)
SOC 2 (System and Organization Controls 2) by AICPA
Case Studies
Hayslip Dental
"I can't hire a part-time employee for what we pay Codent"
How Hayslip Center's front office stopped chasing unscheduled treatment and started closing it.
See How Much You Could Recover
Written by
Spencer Becker
Published on
August 12, 2025
Share:
about the practice
Practice
Location
Warner Robins, GA
Office Manager
Christa Byrd, C.D.P.M.
Owner / Partners
Dr. Curtis O. Hayslip, DMD
Dr. Robert Vlahos, DMD
Practice Website
Solution
Codent, the Virtual Treatment Coordinator
Codent features used
Native Eaglesoft PMS sync
Patient communication
Revenue insights
Christa Byrd has run the front office at Hayslip Center for Family and Cosmetic Dentistry for thirteen years, alongside Dr. Curtis O. Hayslip and Dr. Robert Vlahos. In that time she's watched the same pattern play out with treatment plan after treatment plan: a patient agrees to the work, walks out the door, and life takes back over.
"A plan that felt urgent in the chair could sit untouched for months, until the patient's next cleaning brought it up again."
Christa Byrd, C.D.P.M.
Office Manager · Warner Robins, GA
Catching it before that happened meant someone on Byrd's team pulling a report and working it by hand — calls, texts, emails, one patient at a time, whenever there was a gap in the schedule to fill it with. But that kind of follow-up was competing with, as Byrd puts it, "a hundred other things" pulling at the front desk at any given moment.
A report could hand her team three hundred names. Realistically, working through one properly — reading the notes, confirming the plan, making an actual call instead of firing off a form text — topped out around ten to fifteen patients a day.
Bringing in a treatment coordinator who works the list every day
Hayslip Center brought on Codent in January 2026. Codent's AI audits every chart in the database first — treatment plan, clinical notes, ledger — confirming what's actually still owed before anyone reaches out. A US-based treatment coordinator then contacts the patient directly, works through cost and insurance questions, and books the appointment straight onto Hayslip's calendar.
For Byrd, the shift wasn't just about volume — it was about what her team stopped having to do.
"It's freed up telephone time, streamlined our processes, and let our team focus on the patient in front of them," she says, "instead of feeling like they had to stop and cold-call fifty people to fill an opening."
The team now gets handed a patient who's ready to schedule — already booked — rather than a lead they still have to chase and close themselves.
What the results actually looked like
Six months in, the account showed:
Hayslip Center for Family and Cosmetic Dentistry
Six months, 2026
Metric
Chart audits reviewed
Patients messaged
Real patient conversations
Appointments booked
Production Revenue
Return On Investment
Result
912
556
264 (47.5% rate)
45
$27,205
3X
Byrd also watches a number important to office managers: reactivation patients.
Six months into the year, the practice had seen 67 patients return who hadn't been in for a while — a number she calls unusually high, and one she credits to the same steady, always-on outreach working in the background alongside the practice's other marketing. "There's a certain amount of value that can't be tracked or tagged specifically," she says — a patient might get a text reminder from Codent, not respond to it, and then call the office directly a week later.
Where it's headed next
Hayslip Center is onboarding a new associate, Dr. Patel, and Codent is already expanding its outreach to help fill his schedule with consults and exams as she comes online.
The same infrastructure is now being pointed at a new offer the practice is rolling out: a $7,999 denture-stabilization package — four mini implants, a same-day denture modification, roughly two hours of chair time, and about $8,000 in production for that time. It's a segment the practice had never marketed before. "It's low risk, high reward," Byrd says.
Codent's team will flag patients with dentures and implants already in their treatment history and reach out directly as the offer launches — the same audit-first, contact-every-day approach that's been recovering unscheduled treatment on the account since January.
Christa Byrd, C.D.P.M.
Office Manager
Hayslip Center for Family and Cosmetic Dentistry
5.0
stars
General Practice
I see the value in it, and the consistency of having that contact there all the time.
It's freed up telephone time, streamlined our processes, and let our team focus on the patient in front of them, instead of feeling like they had to stop and cold-call fifty people to fill an opening. I would absolutely recommend it.
I know that we can't hire a part-time employee to do what Codent is doing for us behind the scenes, for what we pay.
See How Much You Could Recover
See How Much You Could Recover
More case studies like this
General practice
Happy Kids Dental books 312 overdue recall appointments in the first 30 days
recall appointments
312
General practice
PMS Sync
Sunrise Family Dental books $44K in dormant treatment plans in 3 weeks
Revenue recovered
$89K
Can't find the answer you're looking for?
Get in touch at hello@codent.ai
HIPAA (Health Insurance Portability & Accountability Act)
SOC 2 (System and Organization Controls 2) by AICPA
Privacy policy
Terms of service
Cookies policy
© 2026 Codent AI
|
All Rights Reserved
Case Studies
Hayslip Dental
"I can't hire a part-time employee for what we pay Codent"
How Hayslip Center's front office stopped chasing unscheduled treatment and started closing it.
See How Much You Could Recover
Christa Byrd has run the front office at Hayslip Center for Family and Cosmetic Dentistry for thirteen years, alongside Dr. Curtis O. Hayslip and Dr. Robert Vlahos.
In that time she's watched the same pattern play out with treatment plan after treatment plan: a patient agrees to the work, walks out the door, and life takes back over.
"A plan that felt urgent in the chair could sit untouched for months, until the patient's next cleaning brought it up again."
Christa Byrd, C.D.P.M.
Office Manager · Warner Robins, GA
Catching it before that happened meant someone on Byrd's team pulling a report and working it by hand — calls, texts, emails, one patient at a time, whenever there was a gap in the schedule to fill it with. But that kind of follow-up was competing with, as Byrd puts it, "a hundred other things" pulling at the front desk at any given moment.
A report could hand her team three hundred names. Realistically, working through one properly — reading the notes, confirming the plan, making an actual call instead of firing off a form text — topped out around ten to fifteen patients a day.
Bringing in a treatment coordinator who works the list every day
Hayslip Center brought on Codent in January 2026. Codent's AI audits every chart in the database first — treatment plan, clinical notes, ledger — confirming what's actually still owed before anyone reaches out. A US-based treatment coordinator then contacts the patient directly, works through cost and insurance questions, and books the appointment straight onto Hayslip's calendar the moment the patient is ready.
For Byrd, the shift wasn't just about volume — it was about what her team stopped having to do.
"It's freed up telephone time, streamlined our processes, and let our team focus on the patient in front of them," she says, "instead of feeling like they had to stop and cold-call fifty people to fill an opening."
The team now gets handed a patient who's ready to schedule — already booked — rather than a lead they still have to chase and close themselves.
What the results actually looked like
Six months in, the account showed:
Hayslip Center Statistics
Six Months, 2026
Metric
Chart audits reviewed
Patients messaged
Real patient conversations
Appointments booked
Production Revenue
Return On Investment
Result
912
556
264
(47.5% response rate)
45
$27,205
3X
Byrd also watches a number important to office managers: reactivation patients.
Six months into the year, the practice had seen 67 patients return who hadn't been in for a while — a number she calls unusually high, and one she credits to the same steady, always-on outreach working in the background alongside the practice's other marketing. "There's a certain amount of value that can't be tracked or tagged specifically," she says — a patient might get a text reminder from Codent, not respond to it, and then call the office directly a week later.
Why the math made an easy decision
Dr. Hayslip, in Byrd's words, is "a numbers man" — production booked, dollars spent, real value or no. Before he asked her to justify the cost, she'd already run the comparison herself.
Broken down across the practice's roughly sixteen working days a month, the Codent fee comes out to $87 to $88 a day. "You can't hire somebody for a day or even half a day of work for that kind of money," Byrd says.
With Codent
Works every single working day
Dental-specific experts
Charts audited automatically
Outreach, questions, scheduling
Consistent, always-on follow up
Part-time Employee
Not every day
Need training
Manual reports
Manual outreach
Easily deprioritized
A part-timer with no dental background runs around $10 an hour, and still needs training just to read a treatment plan or talk a patient through one on the phone. Someone who already knows how to do that — trainable, or already experienced — runs closer to $15 an hour.
And even then, they wouldn't show up every single working day the way Codent does.
Byrd holds any new expense to the same standard: ninety days before drawing real conclusions, and a full look at year-end against the practice's profit and loss. Codent has already cleared that bar for her. "I know that we can't hire a part-time employee to do what
Codent is doing for us behind the scenes, for what we pay," she says. "I see the value in it, and the consistency of having that contact there all the time."
Where it's headed next
Hayslip Center is onboarding a new associate, Dr. Patel, and Codent is already expanding its outreach to help fill his schedule with consults and exams as she comes online.
The same infrastructure is now being pointed at a new offer the practice is rolling out: a $7,999 denture-stabilization package — four mini implants, a same-day denture modification, roughly two hours of chair time, and about $8,000 in production for that time. It's a segment the practice had never marketed before. "It's low risk, high reward," Byrd says.
Codent's team will flag patients with dentures and implants already in their treatment history and reach out directly as the offer launches — the same audit-first, contact-every-day approach that's been recovering unscheduled treatment on the account since January.
Christa Byrd, C.D.P.M.
Office Manager
Hayslip Center for Family and Cosmetic Dentistry
5.0
stars
General Practice
I know that we can't hire a part-time employee to do what Codent is doing for us behind the scenes, for what we pay.
I see the value in it, and the consistency of having that contact there all the time. It's freed up telephone time, streamlined our processes, and let our team focus on the patient in front of them, instead of feeling like they had to stop and cold-call fifty people to fill an opening. I would absolutely recommend it.
See How Much You Could Recover
about the practice
Practice
Location
Warner Robins, GA
Office Manager
Christa Byrd
Partners
Dr. Curtis Hayslip, Dr. Robert Vlahos
Codent features used
Native Eaglesoft PMS sync
Patient communication
Missed call recovery
Revenue insights
More case study like this
General practice
Happy Kids Dental books 312 overdue recall appointments in the first 30 days
recall appointments
312
General practice
PMS Sync
Sunrise Family Dental books $44K in dormant treatment plans in 3 weeks
Revenue recovered
$89K
Specialist practice
PMS Sync
Lakeside Orthodontics revives $30K in inactive cases within 2 weeks
Revenue recovered
$75K
Can't find the answer you're looking for? Get in touch at hello@codent.ai
HIPAA (Health Insurance Portability & Accountability Act)
SOC 2 (System and Organization Controls 2) by AICPA
Privacy policy
Terms of service
Cookies policy
© 2026 Codent AI
|
All Rights Reserved