Case Studies
Highland Dental Clinic
In four months, Highland Dental Clinic recovered $69,590 in unscheduled treatment.
about the practice
Practice
Highland Dental Clinic
Location
Liberty, Missouri
Practice Owner
Dr. Kipp Klein
Practice Website
Solution
Codent, the Virtual Treatment Coordinator
Codent features used
Native Dentrix integration
Personalized follow-ups
Revenue insights
Every message came from a real treatment coordinator, not an automated blast, and every appointment was booked straight onto Highland's calendar.
Highland Dental Clinic
Four months, 2026
Return on investment
Patients reviewed by Codent's AI
Patients reached
Real patient conversations
Appointments booked
Production booked
Production already completed
More than 10x
1,115
766
425 (55% response)
114
$69,590
$40,321
The Opportunity
Highland Dental Clinic has cared for families in Liberty, Missouri, since 2006, the kind of practice patients stay with for years. Like every dental office, though, it carried a quiet backlog: treatment its dentists had diagnosed and patients had agreed to, that never got scheduled. The patient means to call, life gets in the way, and the plan goes cold in the system.
Like every dental office, though, it carried a quiet backlog: treatment that got diagnosed, but never scheduled.
Highland had processes in place to follow up on unscheduled treatment, but consistently reaching hundreds of patients while managing the day-to-day demands of a busy dental practice was challenging.
Codent provided an additional layer of support by identifying patients with outstanding treatment, personally communicating with them, answering questions, and scheduling them directly back into the practice.
How Codent did it
Connected to the PMS - Codent plugged straight into Highland's practice management system, Dentrix, reading treatment, notes, ledger and appointment data. This allowed Codent to write back appointments and notes directly into Dentrix. No data migration, and live within days.
Read every chart carefully - PMS data is rarely clean, and treatment plans are tangled up with clinical notes, insurance, future appointments, and half-finished phases of care. Codent's AI worked through Highland's entire patient base, more than 1,100 charts, and read each one in full before anyone was contacted, so no patient ever heard about the wrong tooth, a plan they had already completed, or care they were not actually owed. From that, it surfaced the exact next treatment for each patient.
Had real, personalized conversations - Every case went to Codent's US-based treatment coordinators, former office managers, and treatment coordinators averaging 18-plus years in dental, who confirmed it and then texted the patient personally, in Highland's own voice, working through cost and insurance questions until a maybe became a booked visit.
Booked it straight to the calendar - Once a patient was ready to move forward, Codent scheduled the appointment directly into Highland's calendar, saving the office over 8 hours of work daily.
The Results
→ 425 personalized conversations from 766 patients reached, a 55% response rate that climbed to 65% in recent months, against the 2 to 10% a mass text earns.
→ 1 in 4 conversations booked an appointment
→ Production landed from month one ($11,907) and peaked at $25,601 in a single month.
→ More than a 10x return. For every dollar Highland put into Codent, it booked back more than ten in restorative production.
All of it in four months: no new marketing, no new patients, and no new hires.
Just care patients needed, finally completed, at a return that far outpaced the investment.
Dr. Klein
Owner · Highland Dental Clinic
Liberty, Missouri
5.0
stars
General Parctice
We have always had patients with diagnosed treatment who, for one reason or another, don’t get scheduled. Our team does a good job following up, but with a large patient base there is only so much they can do while taking care of the patients in the office every day.
Codent has helped us close that gap. Their team communicates directly with our patients, answers questions and gets them scheduled back into the office.
Most importantly, we’ve seen real results — both in patients getting the treatment they need and in additional production for the practice. We’ve been very pleased with the partnership and would recommend Codent to other dental practices.
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