Case Studies
Center for Dental Implants
A Codent pilot in three of his eight practices.
About Dr. Garg
How Codent Supported the Pilot
Codent describes its service as a combination of AI-assisted review of practice information and human treatment coordination. Its workflow is intended to help identify appropriate follow-up opportunities, communicate with patients, and coordinate appointments through the practice’s existing systems.
In this pilot, Codent’s reporting documented record review, patient conversations, and appointment scheduling across the participating practices.
Pilot Overview
Giving Existing Patient Relationships Consistent Attention
A practice’s relationship with a patient continues after a consultation. Patients may need additional information, time to discuss their options with family, or help arranging a next visit.
Thoughtful follow-up can keep that conversation open while leaving the treatment decision with the patient.
For practice owners, attracting new patients and maintaining existing relationships both deserve planning. Dr. Garg’s perspective connects those responsibilities.
“When I work with practice owners, I encourage them to look at the entire patient journey.
New-patient marketing is one part of growth.
Helping someone who already knows the practice understand their options and take the next appropriate step deserves just as much attention.”
Looking Beyond the Activity Count
The pilot brought record review, outreach, and scheduling into one workflow.
For an owner evaluating such a service, useful questions include how patients are selected for follow-up, how questions are handled, and what happens after an appointment is booked.
“When I evaluate a new system, I want to understand the quality of the process.
Are the right patients being contacted? Is the communication appropriate? Can we distinguish an appointment booked from a visit completed?
Those details help an owner make a sound decision about where the technology belongs.”
Supporting the Team and Patient Experience
Consistent follow-up requires clear responsibility and attention to patient context.
An external service changes how tasks are handled; the practice owner still needs to evaluate whether the process fits the team’s workflow and communication standards.
“In my practices, I want technology to give the team more room for the human side of dentistry.
Patients need clear explanations and thoughtful follow-through.
Any new system should support that experience and make it easier for the team to deliver it consistently.”
What Other Practice Owners Can Take From the Pilot
A limited pilot allows an owner to assess fit before considering broader adoption.
Relevant considerations include the work required of staff, the appropriateness of patient communication, and the progress of scheduled appointments.
- Dr. Arun K. Garg, DMD.
