Case Studies
Davenport Dental
about the practice
Practice
Davenport Dental
Location
Laredo, TX
Official Manager
D
Dick Davenport
Practice Website
Codent features used
Native Dentrix integration
Personalized follow-ups
Revenue insights
Dick Davenport knew what his practice needed before he ever talked to Codent: an AI Treatment Coordinator to follow up on unscheduled treatment consistently, in a way his own front office couldn't manage on top of everything else on their plate.
What he didn't know was whether it would actually work.
A few weeks in, Codent has audited 907 charts, opened 580 patient conversations, and booked 54 appointments. $39,158 in production is already on the schedule. 17 of those appointments have already happened, and 27 more are scheduled out into next year.
Metric
Patient conversation opened
Production booked (on schedule)
Production already delivered
Appointments already held
Appointments booked forward
Remaining restorative leads in pipeline
Remaining recare leads in pipeline
New hires required
Time in partnership
Result
580
$39,158
$17,219
17
27 (some into March)
780+
200+
0
A few weeks
We knew we needed help. We just didn't have the time
Davenport came to Codent with a specific problem: unscheduled treatment was piling up, and his front office didn't have the time to work it consistently.
Like most practices, he'd already paid to acquire his patients and had already done the expensive part — diagnosing and presenting the treatment. What was missing was simple: no next event got scheduled, and the investment was quietly slipping away.
Bringing on Codent meant trusting a system he hadn't tested yet to do something his own team, despite their effort, couldn't sustain. He's called it exactly that: a leap of faith, taken without knowing what the results would look like.
What Codent actually took off his team's plate
The time sink wasn't the scheduling itself. It was the audit — figuring out who actually still needs treatment, checking it against the chart, insurance, and ledger, and deciding who's worth reaching out to in the first place.
That's normally a five-to-ten-minute-per-chart job, and for a practice seeing patients all day, there's no version of the schedule that leaves room for it.
That's the piece Codent absorbed, and it's what Davenport brings up first when he talks about the impact:
"We have found it very helpful to our team. Codent provides the screening of the patients that consumes so much of our staff time. They then provide our staff a summary of what they discovered and what we need to do if follow-up on our part is required. Otherwise, Codent schedules the patients for us."
Davenport's own reporting hadn't caught most of it either — that's the whole reason the audit mattered to him. The AI reads every chart — treatment plans, insurance, clinical notes, ledger — and finds exactly who still needs treatment, and why. Real, U.S.-based treatment coordinators take that list and handle the outreach personally.
Once a patient's ready, the appointment goes straight onto the calendar.
Davenport on what he likes most: "Their thoroughness. They do a very good job of filtering through the patient information to make sure only the appropriate patients are contacted."
What he'd tell the next dental practice on the fence
Davenport's read on the partnership so far is simple: "Our experience with Codent has been very positive so far."
What he says next is worth sitting with, because it's not a pitch, it's an honest account of not knowing how this would go:
"We took a leap of faith with Codent, not knowing exactly what results we would achieve. Now, our staff is very happy we are working with Codent."
A few weeks ago, that was a bet. Today it's 54 appointments on the books, a team that no longer screens patients by hand, and a practice owner who isn't wondering anymore whether it was the right call.
